Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Items which have been slated for return must include all original packaging including the original box the were sent in or subject to a 10% restock fee. This pertains mostly to the limited edition collectibles including but not limited to Anovos, Efx and other related merchandise.
You should expect to receive your refund within 30 Days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period is worst case scenario which includes the transit time for us to receive your return from the shipper (3 to 7 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Most refunds are completed in 10 Business days.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Any order maybe be canceled prior to arrival however if the item is specialty item, limited edition, or special order there is a 5% cancelation fee. Any standard stock items maybe be canceled without fee. Refunds on specialty items typically take up to 30 days. Normal stock related items take 5 to 10 business days.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
International Shipping Charges
International shipping charges are estimated during checkout, exact charges will be calculated before shipping and additional funding maybe required. In some case shipping overages will be credited back to the CC after shipment completes.
Items shipped internationally cannot be marked as "Gift". Items shipped must be insured and "Gift" does not allow for this.
Store Pickup and Local Delivery
Take advantage of Free in office appointments for pick up or we now offer Free Local Delivery within 20 miles radius. Deliveries outside of 20 miles incur fuel service charge varies on location. Email us for details. Deliveries appointments can be scheduled for evening or weekends.